The new year is just around the corner, and savvy Dallas business owners have started to consider what improvements they want to make in 2017. While many of these planning sessions focus on increasing operational efficiency, you might want to consider an alternative approach: improving the customer experience. Whether you’re running a restaurant, a retail store, or a car dealership, creating the right atmosphere for a relaxed and happy customer is a key component of business success.
So how do you do that? There are many different ways, but some technologies are rising to the top. Below, we cover five great commercial audio video trends that we predict will hit it big in 2017.
1. Interactive Displays
Waiting in lobbies isn’t fun for anyone, but technology can help make the time go by faster. Interactive displays use motion or touch technology to allow guests to manipulate what’s on the screen. These customizable screens could be as simple as ambient art that reacts to hand motions or a trivia game that gives points for selecting the right answer. Restaurant patrons waiting for a table, children waiting for a dentist appointment, or key clients waiting for a business presentation—interactive displays can help all of them have a more enjoyable experience.
2. Serve Yourself Technologies
People know what they want better than any waiter or customer service representative could, so why not let them control the service experience? This “do it yourself” automation technology started out as a way for businesses to save money on staffing costs, but it turns out that customers actually prefer this approach. Common applications are ordering kiosks at restaurants or price check scanners at retail stores. You’re essentially giving your clients instant gratification. There are no delays or miscommunication—just an intuitive screen that provides simple options for your clients to choose from.